Terms and Conditions Overview
1. Introduction
Welcome to Aquatic PD. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our site, you agree to be bound by these Terms. If you do not agree, please do not use our site.
2. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our site. It is your responsibility to review these Terms periodically.
3. Account
To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account. Please notify us immediately of any unauthorised use of your account.
4. Products and Pricing
All products and services are subject to availability. We strive to provide accurate descriptions and pricing but do not guarantee that all information is error-free. Prices are subject to change without notice.
5. Orders
By placing an order, you offer to purchase the products subject to these Terms. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability or pricing errors.
6. Payment
Payments are processed through secure third-party payment processors. You agree to provide accurate and complete payment information. We are not responsible for any issues arising from payment processing.
7. Shipping and Delivery
We will make reasonable efforts to deliver your order in a timely manner. However, we are not responsible for delays caused by factors beyond our control, including shipping carrier delays or customs issues.
8. Returns and Refunds
Our return and refund policy is detailed below. Please review this policy before making a purchase. To be eligible for a return, items must be unused and in their original condition.
9. Intellectual Property
All content on our site, including text, graphics, logos, and images, is the property of Aquatic PD or its licensors and is protected by copyright, trademark, and other intellectual property laws.
10. Limitation of Liability
To the extent permitted by law, Aquatic PD is not liable for any indirect, incidental, or consequential damages arising from your use of our site or products.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Queensland, Australia without regard to its conflict of law principles.
Privacy Policy
1. Introduction
At Aquatic PD, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and make purchases.
2. Information We Collect
- Personal Information: When you create an account, place an order, or contact us, we may collect information such as your name, email address, mailing address, phone number, and payment details.
- Non-Personal Information: We may collect non-personal information, such as browser type, device type, and browsing patterns, to improve our website and services.
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfil your orders.
- To communicate with you about your orders, account, and customer service inquiries.
- To improve our website, products, and services.
- To send you promotional emails, if you have opted in to receive them. You can opt out at any time.
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering orders. These service providers are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s systems to recognise your browser and capture and remember certain information.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect your ability to use some features of our website.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked sites you visit.
8. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.
9. Your Rights
You have the right to:
- Access and request a copy of your personal information.
- Correct any inaccuracies in your personal information.
- Request the deletion of your personal information, subject to certain legal exceptions.
- Withdraw your consent to our processing of your personal information, where consent is the basis for processing.
To exercise these rights, please contact us at:
Aquatic PD
info@aquaticpd.com
0438894437
53 Kevin Drive, Hidden Valley, QLD, Australia, 4703
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Refund Policy
1. Introduction
At Aquatic PD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for refunds and returns.
2. Eligibility for Refunds and Returns
- Time Frame: To be eligible for a return and refund, you must contact us within 30 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
- Receipt: Proof of purchase (e.g., order confirmation email or receipt) is required for all returns.
3. Non-Returnable Items
Certain items are not eligible for returns and refunds, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers)
- Personalised or custom-made items
- Items marked as final sale
4. Return Process
- Initiate Return: Contact our customer service team at info@aquaticpd.com or 0438894437 to initiate a return. Please provide your order number and the reason for the return.
- Return Authorisation: Our team will provide you with instructions for returning the item.
- Ship the Item: Package the item securely and ship the item to the address provided by our customer service team. You are responsible for the cost of return shipping.
5. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will be sent to you.
- Rejection: If your return is rejected, we will notify you and return the item to you.
6. Late or Missing Refunds
If you haven’t received your refund within the stated time frame:
- Check your bank account or credit card statement.
- Contact your credit card company or bank; it may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@aquaticpd.com or 0438894437.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@aquaticpd.com or 0438894437.
8. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received the wrong item or a defective product).
9. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Aquatic PD
info@aquaticpd.com
0438894437
53 Kevin Drive, Hidden Valley, QLD, Australia, 4703
Thank you for shopping with Aquatic PD. We appreciate your business and are committed to ensuring your satisfaction.